Customer Support for Property Management Companies

## Every Tenant Has the Same Five Questions

If you manage 200+ units, your phone rings constantly. And it's almost always one of these:

- "My toilet is leaking"
- "When is rent due? How do I pay?"
- "I'm locked out"
- "Can I have a pet? What's the deposit?"
- "My neighbor is loud at 2am"

Maintenance requests alone account for 40-60% of all tenant communication. The National Apartment Association found that the average apartment community processes 0.6 maintenance requests per unit per month. ...