How to Run a Support Retrospective That Produces Action Items (Not Just Talk)

## Why Most Support Retros Fail

The typical support retrospective goes like this: someone pulls up a dashboard, everyone stares at numbers for 30 minutes, people say "we should probably do something about response time," and nothing changes. Next month, same meeting, same numbers, same conversation.

The problem isn't the meeting. It's the structure. Or rather, the lack of it.

## Cadence: Weekly vs. Monthly

Weekly works better for teams under 15 people. Keep it to 25 minutes. Focus on what ha...