Zendesk Pricing in 2026: Every Plan, Add-On, and Hidden Cost

Zendesk has four Suite plans, two AI pricing models, six paid add-ons, and annual-only billing on every tier. The pricing page looks clean. Your invoice won't.

I went through every plan, add-on, and gotcha. All prices below are per agent per month, billed annually.

## First: The $19 Trap

Zendesk advertises "starting from $19/agent/month." That's Support Team -- email ticketing only. No chat. No voice. No messaging. No help center. No AI. It exists so Zendesk can claim a low entry price in com...