AI-Powered Support QA: Score Every Interaction, Not Just a Random 2%

## The 2% Problem

Most support teams review 2-5% of interactions for quality. A QA analyst pulls a random sample, scores each ticket against a rubric, and writes up the results. This has been the standard for decades.

It's better than nothing. But think about what you're missing. At 3% sampling, a 10,000-ticket-per-month operation reviews 300 tickets and ignores 9,700. An agent could have a terrible interaction every 20 tickets and statistical sampling might never catch it. A systematic issue ...