Customer Support for Gaming Companies

## Gaming Support Operates on a Different Scale

A mid-size SaaS company might get 500 support tickets per month. A mobile game with 2 million MAU generates 50,000-100,000. A popular PC or console title at launch? Hundreds of thousands in the first week alone.

Gaming support is a volume problem that makes most other industries look trivial. And the expectations are equally extreme: gamers expect 24/7 availability, fast resolution, and deep game knowledge from every support interaction. Miss the...