Customer Support for Veterinary Clinics

## Pet Owners Are Not Typical Customers

People calling about their pets are emotional in a way that's different from almost any other industry. A parent calling the pediatrician is worried. A pet owner calling the vet is worried AND feels guilty, because their pet can't tell them what's wrong. This emotional intensity colors every interaction.

The result: pet owners call more often, ask more follow-up questions, and have lower tolerance for slow responses. A 2024 AVMA survey found that 78% of ...