Remote vs. On-Site Support Teams: The Data Behind the Debate

## The Return-to-Office Wave Hit Support First

Check any job board. About 80% of new customer support postings require on-site or hybrid work. Support was one of the first functions companies pulled back into offices during 2024-2025, and the trend has only accelerated.

The reasoning managers give is consistent: easier training, faster escalations, better team culture, and (the quiet part) easier monitoring. Some of these reasons hold up. Some don't.

## The Case for On-Site Support

### Train...