Customer Support for Insurance Companies and Agents

## Insurance Is the Hardest Industry to Automate Support For

Most industries can tolerate a slightly wrong support response. A gym gives incorrect pool hours, someone shows up at the wrong time, mild annoyance. An insurance company gives incorrect coverage information, someone skips a procedure thinking it's not covered, potential lawsuit.

Every response in insurance carries regulatory weight. State insurance departments actively monitor customer communications. Errors and omissions coverage e...