Where Do Support Agents Go After Support? Building Real Career Paths

## The Dirty Secret About Support Hiring

The average tenure of a support agent is 11 months. That's not because support people are flaky. It's because most companies treat support as a holding pen, not a career.

You hire smart, empathetic people. You train them on your product. They learn every edge case, every customer complaint, every broken workflow. Then they leave because there's nowhere to go.

This is expensive. Replacing a support agent costs 50-75% of their annual salary when you fact...