Customer Support for Nonprofits on a Budget

## Three Audiences, Zero Budget

Most businesses have customers. Nonprofits have donors, volunteers, beneficiaries, and sometimes grant administrators. Each group asks different questions, expects different things, and tolerates different response times. And the person answering all of them? Usually a program coordinator who's also managing events, writing grant reports, and updating the website.

The average small nonprofit (under $1M annual budget) spends 8-12% of its budget on administrative ...