Customer Support for Accounting Firms

## The Seasonality Problem

No industry has a more extreme demand curve than accounting. From January through April 15th, CPA firms operate at 150-200% capacity. Staff work 60-70 hour weeks. Client calls go unreturned. Emails pile up. Then May hits, and the office is a ghost town.

This seasonality makes traditional support tools terrible for accounting firms. Per-seat pricing means you're either understaffed during tax season or overpaying during summer. Hiring temporary receptionists for four ...