HubSpot Service Hub Alternatives: Do You Really Need a CRM for Support?

## The HubSpot Gravity Well

HubSpot is a $2B+ company built on one insight: if you give people a free CRM, they'll eventually pay for everything else. Service Hub is the "everything else" for support teams.

It works. If your sales team already lives in HubSpot, having support tickets tied to the same contact record is genuinely valuable. A support agent can see that this customer just renewed last week, or that they've been in a sales conversation about upgrading. Context like that changes how...