Pylon Alternatives: Slack-First Support Is Smart, But Is It Enough?

## Pylon's Insight

Here's what Pylon figured out: B2B companies, especially developer tools and infrastructure companies, don't do support through email forms. Their customers are in Slack. They're in shared Slack Connect channels, Discord servers, or Microsoft Teams workspaces.

The problem is that conversations in these channels aren't trackable. Someone asks a question in #customer-support, an engineer answers it, and there's no ticket, no SLA tracking, no record of resolution. When the same...