New Support Manager? Here's Your First 90 Days, Step by Step

## You Got the Job. Now What?

Whether you were promoted from within or hired from outside, the first 90 days as a support manager determine whether your team trusts you. Not whether they like you. Trust.

I've watched new managers make the same mistakes: they either change everything in week one (alienating the team) or change nothing for six months (losing credibility). The right pace is somewhere in between, and the sequence matters.

## Days 1-30: Listen and Measure

Your only job in the fir...