Customer Support for Travel Companies and Agencies

## Travel Support Is Different Because Everything Is Urgent

When someone contacts a gym about pool hours, they can wait a day. When someone contacts a travel company about a cancelled flight, they're standing in an airport with a dead phone battery and a toddler melting down. Response time isn't a nice-to-have. It's the entire product.

The travel industry has trained customers to expect instant support. Airlines have apps with real-time rebooking. Hotels have 24/7 front desks. OTAs like Bookin...