I Answered Every Support Ticket for 6 Months. Then I Stopped.

## The Slack Notification at 2 AM

It started the way most founder stories do: we couldn't afford to hire anyone.

When we launched Supp, every support message came to a Slack channel. My phone buzzed. I answered. It didn't matter if it was noon or midnight. If someone had a problem, I was the support team.

For six months. Every single ticket.

I want to tell you I was noble about it, that I cheerfully served our customers at all hours. The truth is that by month four, I dreaded the notificatio...