Your Chatbot Sounds Like a Robot (or Worse, a Used Car Salesman)

## The Two Default Personalities Nobody Wants

Open any website with a chatbot. You'll get one of two personalities.

Personality A: "I understand your concern. Let me look into that for you. I appreciate your patience." Sterile. Corporate. The verbal equivalent of hold music.

Personality B: "Hey there!! Super excited to help you today! Let's get this sorted out together! " Aggressive positivity. No one talks like this. No one wants to be talked to like this, especially when their order is miss...