Customer Support for Gyms and Fitness Studios

## The Retention Problem Is a Support Problem

The fitness industry has a dirty secret: the business model depends on people not showing up. Gyms oversell memberships by 10x because most members stop coming after a few weeks. But here's what's changed: members who stop coming now also cancel faster. Social media taught everyone that cancelling should be easy, and regulators agree. The FTC's "click to cancel" rule means you can't hide behind a phone call anymore.

So gyms need a new approach. Ins...