DevRev Alternatives: Connecting Support to Engineering Sounds Great in Theory

## The DevRev Vision

DevRev was founded by Dheeraj Pandey, the former CEO of Nutanix (which he built to a $2B+ IPO). The pitch: support and engineering are artificially separated. A customer reports a bug through support. The support agent creates a Jira ticket. An engineer picks it up three days later and asks "what did the customer actually say?" Information gets lost at every handoff.

DevRev wants to eliminate those handoffs by putting support tickets and development work items in the same ...