Gorgias Pricing: What Shopify Stores Actually Pay in 2026
Gorgias looks great for e-commerce support until you see the real monthly bill. Here is the full cost breakdown for Shopify stores.
Gorgias Pricing at a Glance
Gorgias is built for e-commerce. It connects directly to Shopify, pulls in order data, and helps support agents resolve tickets faster. For Shopify-heavy businesses, it's a solid product.
The pricing is where it gets complicated.
The Plan Structure
Gorgias has tiered plans:
- Starter: $10/month — 50 tickets included, then $0.40/ticket - Basic: $60/month — 300 tickets included, then $0.40/ticket - Pro: $360/month — 2,000 tickets included, then $0.36/ticket - Advanced: $900/month — 5,000 tickets included, then $0.36/ticket - Enterprise: Custom pricing
Each plan includes a certain number of "billable tickets." Go over that number and you pay per extra ticket.
The AI Agent Add-On
Gorgias added an AI Agent feature that auto-responds to customers. It costs $0.90 per automated resolution on annual billing ($1.00 on monthly) on top of your plan price. The AI Agent is available as an add-on on any plan, not just Pro.
This is where the math starts to hurt. If you're on the Pro plan ($360/month, or $300/month annual) and the AI Agent handles 300 conversations, that's an extra $270/month (annual billing). Your total is now $630/month.
And that's before overages on your ticket allotment.
What a Mid-Size Shopify Store Actually Pays
Let's say you run a Shopify store with 1,500 support tickets per month. A realistic scenario for a store doing $50K to $200K/month in revenue.
On the Pro plan (monthly billing): - Base: $360/month (includes 2,000 tickets — you're under, so no overages) - AI Agent handling 500 resolutions: 500 × $1.00 = $500/month - Total: $860/month
On the Basic plan (trying to save money): - Base: $60/month (includes 300 tickets) - Overage: 1,200 extra tickets × $0.40 = $480/month - AI Agent handling 500 resolutions: $500/month - Total: $1,040/month — more expensive than Pro because of overages
That's the trap. The lower plans look cheaper but overage charges make them cost more for anyone with real volume.
What Gorgias Does Well
Gorgias earned its reputation for a reason. It has deep Shopify integration. It pulls order data directly into the support view, so agents can see what a customer ordered, when it shipped, and whether they've contacted support before. It handles returns and exchanges natively. If you're a Shopify store and you want a traditional help desk with AI on top, Gorgias is purpose-built for that.
The macros and automation rules are solid. The interface is clean. The Shopify app store reviews are generally positive.
Where It Falls Short
Price scales with both tickets AND AI resolutions. You're paying twice — once for the ticket to exist, and again for AI to handle it. That double-dipping adds up.
It's Shopify-only (mostly). If you sell on multiple platforms or you're a SaaS company, Gorgias isn't built for you.
The AI Agent needs your help center. Like Intercom's Fin, Gorgias AI works best with a well-maintained knowledge base. If your docs are sparse, the AI either gives bad answers or escalates everything. And you still pay the $0.90 for bad answers that technically "resolve" without human handoff.
The Alternative Math
For that same Shopify store with 1,500 tickets/month:
A classification-based approach: 1,500 messages × 70% auto-resolved × $0.25 average = $262.50/month. No base fee. No ticket overages. No seat charges.
That's $262 vs $860. The Gorgias store is paying over 3x more.
The trade-off: you don't get native Shopify order data in the support view. You'd need to connect Shopify via webhook or Zapier to pull order info into your routing rules. That's 30 minutes of setup, not zero.
Who Should Use Gorgias
Gorgias makes sense if: - You're a mid-to-large Shopify store (over 3,000 tickets/month) where the per-ticket cost averages out - You need deep Shopify integration with order management built into support - You have a dedicated support team that benefits from the agent-focused UI - You've already built workflows and macros in Gorgias and switching cost is real
Who Should Look Elsewhere
Consider alternatives if: - You're a smaller Shopify store where $360 to $800/month is a big line item - You sell on multiple platforms, not just Shopify - You want AI automation without the $0.90 to $1.00/resolution price tag