LiveChat at a Glance

LiveChat has been around since 2002. It's one of the oldest and most established live chat tools. Over 35,000 companies use it. The product is solid, reliable, and does exactly what it promises: lets your team chat with website visitors in real time.

What It Costs

• Starter: $20/agent/month — basic chat, 60-day chat history, ticketing
• Team: $41/agent/month — unlimited chat history, basic reporting, file sharing
• Business: $59/agent/month — staffing predictions, work scheduler, full reporting
• Enterprise: Custom pricing — dedicated account manager, security features, custom terms

All prices are annual billing. Monthly billing adds 15-20%.

For a 3-person team on Team plan: $123/month. On Business: $177/month.

What You Get

LiveChat does live chat well. The widget is clean. The agent interface is fast. The integrations library has 200+ apps. If you need a human to chat with every website visitor in real time, LiveChat is a strong pick.

They added a "ChatBot" product that integrates with LiveChat for automated responses. It's a separate product with separate pricing starting at $52/month. The automation is visual-flow based, not AI classification.

The Limitations

No AI resolution. LiveChat is a chat tool, not an automation tool. Every conversation requires a human agent online. There's no intent classification, no auto-resolution, no AI that handles tickets while your team sleeps.

Per-agent pricing scales linearly. 5 agents = 5x the cost. 10 agents = 10x. No volume discounts on the core product.

The ChatBot add-on is separate. Want chat + chatbot? That's LiveChat ($20-59/agent/month) PLUS ChatBot (starting at $52/month). A 3-person team with both tools easily hits $200-300/month.

Alternatives by Use Case

Want AI automation instead of live chat: Intent classification at $0.20/message handles 60-70% of conversations automatically. No agents needed for the routine stuff. Way cheaper at any team size.

Want free live chat: Tawk.to is completely free with no agent limits. The trade-off is ads and limited features.

Want live chat + AI in one: Tidio combines live chat, chatbot flows, and Lyro AI in a single product starting at $29/month.

Want a shared inbox instead: Help Scout is better if your support is email-heavy with occasional chat.

The Decision

LiveChat is a premium live chat tool for teams that want human-powered, real-time chat. If that's your model, it's one of the best options. If you want AI handling the routine stuff so humans only deal with complex issues, LiveChat isn't built for that.