The Team Inbox Category

Missive, Front, and Hiver all solve the same problem: your team shares an inbox and needs to collaborate on responses without stepping on each other's toes. Who's handling which email? Has anyone replied to this yet? Can someone review my draft before I send it?

Missive is the newer, leaner option in this category. Front is the established player. Both are good products.

Missive Pricing

• Starter: $14/user/month. Shared inboxes, internal chat, basic rules.
• Productive: $24/user/month. Integrations, automations, analytics.
• Business: $36/user/month. Custom roles, advanced permissions, priority support.

A 3-person team on Productive: $72/month. That's cheaper than Front Growth ($177/month for 3 seats) and similar to Hiver Growth ($102/month).

What Makes Missive Different

Built-in team chat. Missive combines email management with internal messaging. You can discuss a customer email in a side conversation without switching to Slack. For teams that want fewer tools, this is appealing.

Clean, modern UI. Missive looks good. The interface is snappy and well-designed. It feels more like a modern app than an enterprise tool.

Affordable at scale. At $14-36/user vs Front's $19-229/user, Missive saves money as your team grows. A 10-person team on Missive Productive: $240/month. Same team on Front Growth: $590/month.

Missive vs Front

Front has more features: AI compose, AI summarize, deeper analytics, more integrations, enterprise-grade permissions. But you pay for them — Front's per-seat pricing gets expensive fast.

Missive is simpler and cheaper. If you need a team inbox without enterprise features, Missive is the better value. If you need advanced workflows and AI assistance, Front justifies the premium.

When Neither Is Right

Both Missive and Front are inbox tools. They make human support faster and more organized. They don't automate it.

If 60% of your inbox is repetitive questions with standard answers, you need automation, not a better inbox. Classification-based automation at $0.20/message handles those questions before they reach any inbox.

Some teams pair Missive or Front with classification: automation handles the routine, and the inbox only receives the messages that need human attention. Fewer messages in the inbox means your team can give each one more attention.

The question isn't "Missive or Front?" It's "Do I need a better inbox, or do I need less stuff in my inbox?"