What Richpanel Does Differently

Most support tools wait for customers to contact you and then respond. Richpanel tries to prevent the contact entirely by building self-service portals where customers resolve their own issues.

Customer wants to track an order? They log into the self-service portal, see their order status, and never contact support. Want to initiate a return? The portal walks them through it. Want to change their subscription? Self-service.

It's ticket deflection as a product.

Pricing

• Starting at: $69/agent/month for the help desk
• Self-service portal: $99/month add-on
• Full stack: $168+/agent/month

A 3-person team with self-service: $306+/month.

What's Good

Self-service that works. If your customers log in and use it, Richpanel's self-service portal deflects 40-60% of tickets before they're created. Order tracking, returns, subscription management — customers handle it themselves.

Shopify/WooCommerce integration. Deep connection to e-commerce platforms. Order data, subscription data, and customer data pull automatically into the portal and agent view.

Agent helpdesk included. It's not just self-service. Richpanel also has a help desk for the tickets that do come through.

What's Not

Requires customer login. The self-service portal only works for customers who create an account and log in. If your store has high guest checkout rates, many customers won't use the portal.

Per-agent + add-on pricing. $69/agent for the help desk PLUS $99 for the self-service portal. The total cost adds up faster than simpler alternatives.

E-commerce specific. If you're not running an online store, Richpanel doesn't fit. SaaS companies, service businesses, and non-e-commerce teams should look elsewhere.

Richpanel vs Classification

Both reduce support workload. They do it differently:

Richpanel: Prevents tickets by giving customers self-service tools. Customer finds the answer themselves. Requires customer login and a self-service portal.

Classification: Handles tickets by auto-responding to predictable questions. Customer asks and gets an instant answer. No login required. Works for anyone who sends a message.

Richpanel catches customers who are willing to help themselves. Classification catches everyone, including customers who prefer to ask rather than search.

For e-commerce with high account creation rates, Richpanel's self-service is powerful. For businesses where customers don't have accounts (or don't bother logging in), classification catches a wider net.

Some stores use both: self-service for logged-in customers, classification for everyone else. But for most small stores, one or the other is enough.