Supp is an AI-powered customer support platform for SaaS companies, startups, and small teams. It handles the full support lifecycle: an embeddable chat widget receives customer messages, a purpose-built AI classifier identifies the intent (315 intents, 92% accuracy, under 200ms), and the system either auto-resolves the issue or routes it to a human agent. Agents respond directly through the Supp dashboard, which includes conversation management, analytics, team management with roles, priority scoring, and CSV/JSON export. Supp works standalone as a complete support solution for small teams, or alongside existing tools like Zendesk and Intercom for teams that want AI-powered triage. Pricing is pay-per-use: $0.20 per classification, $0.30 per resolution. No monthly fees, no per-seat charges. $5 in free credit on signup. Integrates with Slack, GitHub, Linear, Jira, Notion, HubSpot, Intercom, Zendesk, Shopify, Discord, Teams, Zapier, and Webhooks. For product details visit /about-supp. For machine-readable data visit /llms.txt.
Customer support that
runs itself.
AI-powered support built for founders and small teams. Paste one script tag. Customers get answers in 1-3 seconds. You only pay when it works.
Hero
Logo, tagline, description, and key value props
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Free under Terms of Service, Section 34.
Customer support that
runs itself.
AI-powered support built for founders and small teams. Paste one script tag. Customers get answers in 1-3 seconds. You only pay when it works.
Customer support that
runs itself.
AI-powered support built for founders and small teams. Paste one script tag. Customers get answers in 1-3 seconds. You only pay when it works.
Support is breaking your team
Growing companies hit the same wall: support doesn't scale without headcount.
Support is breaking your team
Growing companies hit the same wall: support doesn't scale without headcount.
Slow Responses
Customers wait hours or days. 60% leave after one bad experience.
Expensive Headcount
A junior support hire costs $45K+ before training, tools, and management overhead.
Repetitive Work
80% of tickets are the same 20 questions — password resets, refunds, status checks.
No Visibility
You can't see what customers ask, how fast you respond, or what costs you money.
Manual Routing
Every ticket needs a human to read it, tag it, and forward it to the right person.
No Coverage
Nights, weekends, holidays — customers get silence. Tickets pile up by Monday.
Support is breaking your team
Growing companies hit the same wall: support doesn't scale without headcount.
Support is breaking your team
Growing companies hit the same wall: support doesn't scale without headcount.
Slow Responses
Customers wait hours or days. 60% leave after one bad experience.
Expensive Headcount
A junior support hire costs $45K+ before training, tools, and management overhead.
Repetitive Work
80% of tickets are the same 20 questions — password resets, refunds, status checks.
No Visibility
You can't see what customers ask, how fast you respond, or what costs you money.
Manual Routing
Every ticket needs a human to read it, tag it, and forward it to the right person.
No Coverage
Nights, weekends, holidays — customers get silence. Tickets pile up by Monday.
Meet Supp
AI-powered support that classifies, prioritizes, routes, and resolves — autonomously. Paste one script tag. Customers get answers in 1-3 seconds. You only pay when it works.
Classify
Purpose-built ML identifies what every customer needs in seconds — no GPT costs, no prompt engineering.
Prioritize
A second model scores urgency so critical tickets surface first. No rules to write.
Route
Rules engine triggers the right action in the right tool — Slack, Linear, email, Jira — automatically.
Resolve
Most tickets close without human intervention. You only pay when Supp successfully resolves.
Meet Supp
AI-powered support that classifies, prioritizes, routes, and resolves — autonomously. Paste one script tag. Customers get answers in 1-3 seconds. You only pay when it works.
Classify
Purpose-built ML identifies what every customer needs in seconds — no GPT costs, no prompt engineering.
Prioritize
A second model scores urgency so critical tickets surface first. No rules to write.
Route
Rules engine triggers the right action in the right tool — Slack, Linear, email, Jira — automatically.
Resolve
Most tickets close without human intervention. You only pay when Supp successfully resolves.
Full Pipeline
Every message flows through 4 stages — from raw text to completed action.
“I’d like a refund for order #4821”
Full Pipeline
Every message flows through 4 stages — from raw text to completed action.
“I’d like a refund for order #4821”
Ticket Queue
Every incoming message becomes a tracked ticket with intent classification and priority scoring.
Ticket Queue
Every incoming message becomes a tracked ticket with intent classification and priority scoring.
Today's Overview
Real-time analytics dashboard showing classification, resolution, speed, and cost metrics.
classified
auto-resolved
avg response
total cost
Today's Overview
Real-time analytics dashboard showing classification, resolution, speed, and cost metrics.
classified
auto-resolved
avg response
total cost
Routing Rules
When Supp detects an intent, routing rules trigger the right action in the right tool automatically.
Routing Rules
When Supp detects an intent, routing rules trigger the right action in the right tool automatically.
Integrations
When Supp classifies a message, it triggers real actions in the tools you already use.
Integrations
When Supp classifies a message, it triggers real actions in the tools you already use.
By the Numbers
Key performance metrics that show what Supp delivers for your support operation.
315
intents
92%
accuracy
$0.20
per resolution
1-3s
response
By the Numbers
Key performance metrics that show what Supp delivers for your support operation.
315
intents
92%
accuracy
$0.20
per resolution
1-3s
response
Capabilities
Six core features that power autonomous customer support from first message to resolution.
Intent Classification
Purpose-built ML model detects what customers need in seconds
Priority Scoring
Safetensors model ranks urgency so critical tickets surface first
Automated Actions
Route, respond, and resolve without human intervention
Smart Routing
Rules engine triggers the right action in the right tool
Human Approvals
Flag sensitive actions for manual review before executing
MCP Tools
Connect any AI agent to your Supp dashboard via open protocol
Capabilities
Six core features that power autonomous customer support from first message to resolution.
Intent Classification
Purpose-built ML model detects what customers need in seconds
Priority Scoring
Safetensors model ranks urgency so critical tickets surface first
Automated Actions
Route, respond, and resolve without human intervention
Smart Routing
Rules engine triggers the right action in the right tool
Human Approvals
Flag sensitive actions for manual review before executing
MCP Tools
Connect any AI agent to your Supp dashboard via open protocol
Return on Investment
What you spend on one junior support hire could run Supp for 60 years.
Return on Investment
What you spend on one junior support hire could run Supp for 60 years.
Hiring a support agent
Using Supp
Return on Investment
What you spend on one junior support hire could run Supp for 60 years.
Return on Investment
What you spend on one junior support hire could run Supp for 60 years.
Hiring a support agent
Using Supp
Simple, transparent pricing
Start free. Scale when you're ready. Only pay for successful resolutions.
Simple, transparent pricing
$5 in free credits. No subscriptions. Only pay for successful resolutions.
Base
Classification, routing, and audit trail
With Automation
Classification plus automated actions
Priority Scoring
Optional urgency scoring addon
Simple, transparent pricing
Start free. Scale when you're ready. Only pay for successful resolutions.
Simple, transparent pricing
$5 in free credits. No subscriptions. Only pay for successful resolutions.
Base
Classification, routing, and audit trail
With Automation
Classification plus automated actions
Priority Scoring
Optional urgency scoring addon
Live in 5 minutes
No DevOps. No training data. No configuration marathon. Three steps and you're running.
Live in 5 minutes
No DevOps. No training data. No configuration marathon.
Install the widget
One script tag. Copy, paste, done. Works with any website, React app, or mobile WebView.
<script src="https://supp.support/widget.js"
data-key="pk_live_..."></script>Connect your tools
OAuth into Slack, Linear, GitHub, Jira, or any of 14 integrations. Takes 30 seconds each.
Dashboard → Integrations → ConnectGo live
Supp starts classifying messages immediately. Set up routing rules to automate responses. Watch the analytics roll in.
Dashboard → Routing → Add Rule → DeployLive in 5 minutes
No DevOps. No training data. No configuration marathon. Three steps and you're running.
Live in 5 minutes
No DevOps. No training data. No configuration marathon.
Install the widget
One script tag. Copy, paste, done. Works with any website, React app, or mobile WebView.
<script src="https://supp.support/widget.js"
data-key="pk_live_..."></script>Connect your tools
OAuth into Slack, Linear, GitHub, Jira, or any of 14 integrations. Takes 30 seconds each.
Dashboard → Integrations → ConnectGo live
Supp starts classifying messages immediately. Set up routing rules to automate responses. Watch the analytics roll in.
Dashboard → Routing → Add Rule → DeployStart for free.
Scale when you're ready.
$5 in free credits, no credit card required. Pay-per-resolution means you only pay when customers get real answers.
$5 free
no card needed
5 min setup
one script tag
$0.20/res
pay for results
Start for free.
Scale when you're ready.
$5 in free credits, no credit card required. Pay-per-resolution means you only pay when customers get real answers.
$5 free
no card needed
5 min setup
one script tag
$0.20/res
pay for results
AI-powered support built for founders and small teams. Paste one script tag. Customers get answers in 1-3 seconds. You only pay when it works.
Customer support that
runs itself.
Full Pipeline
“I’d like a refund for order #4821”
315
intents
92%
accuracy
$0.20
per resolution
1-3s
response
Today's Overview
Tickets become actions
When Supp classifies a message, it triggers real actions in the tools you already use.
AI-powered support built for founders and small teams. Paste one script tag. Customers get answers in 1-3 seconds. You only pay when it works.
Customer support that
runs itself.
Full Pipeline
“I’d like a refund for order #4821”
315
intents
92%
accuracy
$0.20
per resolution
1-3s
response
Today's Overview
Tickets become actions
When Supp classifies a message, it triggers real actions in the tools you already use.
AI-powered support built for founders and small teams. Paste one script tag. Customers get answers in 1-3 seconds. You only pay when it works.
Incoming message
“I forgot my password and can’t log in”
Intent classified
Action triggered automatically
AI-powered support built for founders and small teams. Paste one script tag. Customers get answers in 1-3 seconds. You only pay when it works.
Incoming message
“I forgot my password and can’t log in”
Intent classified
Action triggered automatically
Type any support message and see how Supp's AI classifies it in real time. This uses our live model, not a simulation.
Supp Support
Send a message to see real classification
1 free trial message. No sign-up required
Real classification by Supp. No simulation.
Support intents
Accuracy
Response time
Free to start
Support intents
Accuracy
Response time
Free to start
Type any support message and see how Supp's AI classifies it in real time. This uses our live model, not a simulation.
Supp Support
Send a message to see real classification
1 free trial message. No sign-up required
Real classification by Supp. No simulation.
Support intents
Accuracy
Response time
Free to start
Support intents
Accuracy
Response time
Free to start
From embed to action in four steps.
Paste a 7-line script tag into your HTML. A support widget appears on your site, ready to collect messages from your customers.
A customer types into the widget on your site. Supp captures it in real time. No forms, no email, no waiting.
Supp detects what they need and how urgent it is. Intent, confidence, and priority, classified in seconds.
High confidence? It runs the action you defined. Low confidence? It escalates to you. You stay in control.
“Hi, I forgot my password and can't log in to my account.”
Send password reset email
Triggered the action you configured for this intent.
Embed → Message in → Classified → Action runs. You define the rules.
From embed to action in four steps.
Paste a 7-line script tag into your HTML. A support widget appears on your site, ready to collect messages from your customers.
A customer types into the widget on your site. Supp captures it in real time. No forms, no email, no waiting.
Supp detects what they need and how urgent it is. Intent, confidence, and priority, classified in seconds.
High confidence? It runs the action you defined. Low confidence? It escalates to you. You stay in control.
“Hi, I forgot my password and can't log in to my account.”
Send password reset email
Triggered the action you configured for this intent.
Embed → Message in → Classified → Action runs. You define the rules.
When Supp classifies a message, it triggers real actions in the tools you already use.
Create issues from bug reports
Alert your team on critical tickets
Create tasks from feature requests
File tickets to your board
Log conversations to a database
Post updates to your server
Send auto-responses and alerts
Escalate complex tickets
Sync contacts and conversations
Hand off to live agents
Notify channels on new tickets
Look up orders and customers
Connect to 5,000+ other apps
Call any webhook or REST endpoint
When Supp classifies a message, it triggers real actions in the tools you already use.
Create issues from bug reports
Alert your team on critical tickets
Create tasks from feature requests
File tickets to your board
Log conversations to a database
Post updates to your server
Send auto-responses and alerts
Escalate complex tickets
Sync contacts and conversations
Hand off to live agents
Notify channels on new tickets
Look up orders and customers
Connect to 5,000+ other apps
Call any webhook or REST endpoint
Connect Supp to Claude, Cursor, or any AI editor. Handle tickets, triage bugs, and close conversations in natural language.
> Show me today's open support tickets
Found 3 open tickets:
#142 "App crashes on settings page"
bug_report · high priority · 94%
#143 "How do I upgrade my plan?"
plan_upgrade · low priority · 96%
#144 "URGENT: Can't process payments"
payment_failure · critical · 91%
> Create a GitHub issue for #142 and send a Slack alert for #144
Done:
✓ Created GitHub issue #891: "Bug: App crashes on settings page"
✓ Sent Slack alert to #critical-alerts for ticket #144
> Draft a response for #143 using the upgrade link template
✓ Draft saved for ticket #143. Awaiting your review before sending.
Nothing gets sent to customers without your approval.
Connect in 30 seconds
$ claude mcp add --transport http supp https://mcp.supp.support/mcpSupp classifies for $0.20. Your AI responds for free. No additional subscriptions.
Get my free creditsConnect Supp to Claude, Cursor, or any AI editor. Handle tickets, triage bugs, and close conversations in natural language.
> Show me today's open support tickets
Found 3 open tickets:
#142 "App crashes on settings page"
bug_report · high priority · 94%
#143 "How do I upgrade my plan?"
plan_upgrade · low priority · 96%
#144 "URGENT: Can't process payments"
payment_failure · critical · 91%
> Create a GitHub issue for #142 and send a Slack alert for #144
Done:
✓ Created GitHub issue #891: "Bug: App crashes on settings page"
✓ Sent Slack alert to #critical-alerts for ticket #144
> Draft a response for #143 using the upgrade link template
✓ Draft saved for ticket #143. Awaiting your review before sending.
Nothing gets sent to customers without your approval.
Connect in 30 seconds
$ claude mcp add --transport http supp https://mcp.supp.support/mcpSupp classifies for $0.20. Your AI responds for free. No additional subscriptions.
Get my free creditsSee every ticket, routing rule, and metric at a glance. No digging through email threads.
App crashes on settings page
How do I upgrade my plan?
Can't process payments
Forgot my password
When intent = bug_report → Create Linear issue
When priority = critical → Alert #urgent in Slack
When intent = password_reset → Send reset email
47
Tickets classified
92%
Auto-resolved
1.3s
Avg response time
$9.40
Total cost today
See every ticket, routing rule, and metric at a glance. No digging through email threads.
App crashes on settings page
How do I upgrade my plan?
Can't process payments
Forgot my password
When intent = bug_report → Create Linear issue
When priority = critical → Alert #urgent in Slack
When intent = password_reset → Send reset email
47
Tickets classified
92%
Auto-resolved
1.3s
Avg response time
$9.40
Total cost today
$5 in free credits. No credit card needed. No subscriptions. No surprises.
Classifies every message, routes it, and notifies your team. The foundation.
Classification plus automated actions: password resets, refunds, ticket creation, and more. The full loop.
Score every message as low, medium, high, or critical. Route urgent issues to Slack, escalate critical tickets immediately, or filter routing rules by priority level.
You only pay for successful resolutions. A resolution is “successful” when:
Low-confidence classifications and explicit rejections are never charged.
If Supp misclassifies a message, you don't pay. Low-confidence answers get escalated to you at no cost. Your balance only decreases on successful resolutions.
Add funds anytime. No subscriptions. No seats. Your balance never expires.
Get my free credits$5 in free credits. No credit card needed. No subscriptions. No surprises.
Classifies every message, routes it, and notifies your team. The foundation.
Classification plus automated actions: password resets, refunds, ticket creation, and more. The full loop.
Score every message as low, medium, high, or critical. Route urgent issues to Slack, escalate critical tickets immediately, or filter routing rules by priority level.
You only pay for successful resolutions. A resolution is “successful” when:
Low-confidence classifications and explicit rejections are never charged.
If Supp misclassifies a message, you don't pay. Low-confidence answers get escalated to you at no cost. Your balance only decreases on successful resolutions.
Add funds anytime. No subscriptions. No seats. Your balance never expires.
Get my free creditsUse Supp as a pre-filter to your existing support system. We handle the easy stuff at the front door, before any other AI ever has to attempt it.
Customer sends message
Through your existing widget, email, or helpdesk
Supp classifies it first
$0.20. 92% accuracy. Purpose-built model.
Easy stuff handled instantly
Password resets, order status, FAQ. Resolved before your AI ever sees it
The rest flows to your stack
Complex tickets pass through to Intercom (via screener), Zendesk, or your own AI, untouched
40-60%
of tickets are repetitive
$0.20
per ticket resolved by Supp
1-3s
end-to-end response
Every password reset, order status check, and FAQ question that Supp handles is one less ticket hitting your Intercom, Zendesk, or internal AI. You save money on every resolution we catch first.
Use Supp as a pre-filter to your existing support system. We handle the easy stuff at the front door, before any other AI ever has to attempt it.
Customer sends message
Through your existing widget, email, or helpdesk
Supp classifies it first
$0.20. 92% accuracy. Purpose-built model.
Easy stuff handled instantly
Password resets, order status, FAQ. Resolved before your AI ever sees it
The rest flows to your stack
Complex tickets pass through to Intercom (via screener), Zendesk, or your own AI, untouched
40-60%
of tickets are repetitive
$0.20
per ticket resolved by Supp
1-3s
end-to-end response
Every password reset, order status check, and FAQ question that Supp handles is one less ticket hitting your Intercom, Zendesk, or internal AI. You save money on every resolution we catch first.
Add a lightweight chat widget in front of your Intercom inbox. Supp classifies messages and handles simple requests instantly.
The Screener is in beta. Sign up to test it and earn $10 in free credits. Learn more
Customer support flow
All messages routed to Intercom inbox
Message volume
100%
to your team
Agents answer all messages
Higher response times
More seats required
Smart message routing
Simple requests handled instantly, complex ones escalate
Simple requests
Instant response
Complex requests
Escalate to team
Reduces manual response load
Faster resolution for simple issues
Fewer seats needed
Customer asks
Message sent to screener
Classify request
Categorize by type
Respond or escalate
Simple or complex
Route to Intercom
If escalated
Add two script tags. No code changes. Works with your existing Intercom setup.
Configure colors, text, position, and behavior to match your brand.
Complex requests escalate to Intercom with full context. No re-typing.
Add a lightweight chat widget in front of your Intercom inbox. Supp classifies messages and handles simple requests instantly.
The Screener is in beta. Sign up to test it and earn $10 in free credits. Learn more
Customer support flow
All messages routed to Intercom inbox
Message volume
100%
to your team
Agents answer all messages
Higher response times
More seats required
Smart message routing
Simple requests handled instantly, complex ones escalate
Simple requests
Instant response
Complex requests
Escalate to team
Reduces manual response load
Faster resolution for simple issues
Fewer seats needed
Customer asks
Message sent to screener
Classify request
Categorize by type
Respond or escalate
Simple or complex
Route to Intercom
If escalated
Add two script tags. No code changes. Works with your existing Intercom setup.
Configure colors, text, position, and behavior to match your brand.
Complex requests escalate to Intercom with full context. No re-typing.
A purpose-built classifier that handles the predictable stuff instantly, so you can focus on the conversations that actually need you.
Classification
1-3 seconds
Purpose-built model trained on 315 support intents. No prompt engineering required.
Cost
$0.20 per ticket
Flat rate per classification. You only pay for correct answers. Misclassifications cost nothing.
Accuracy
92% out of the box
Trained specifically for support. No examples or few-shot prompting needed.
Setup
One script tag
Embed the widget, connect your tools, done. Works immediately.
Priority triage
Automatic
Every ticket scored low / medium / high / critical. Routes by urgency.
Human review
Built in
AI drafts responses. Nothing reaches your customers without your approval.
A purpose-built classifier that handles the predictable stuff instantly, so you can focus on the conversations that actually need you.
Classification
1-3 seconds
Purpose-built model trained on 315 support intents. No prompt engineering required.
Cost
$0.20 per ticket
Flat rate per classification. You only pay for correct answers. Misclassifications cost nothing.
Accuracy
92% out of the box
Trained specifically for support. No examples or few-shot prompting needed.
Setup
One script tag
Embed the widget, connect your tools, done. Works immediately.
Priority triage
Automatic
Every ticket scored low / medium / high / critical. Routes by urgency.
Human review
Built in
AI drafts responses. Nothing reaches your customers without your approval.
Copy. Paste. Done. No config files. No build steps. No headaches.
<script
src="https://supp.support/widget.js"
data-key="YOUR_API_KEY"
data-position="bottom-right"
data-theme="auto"
async
></script>That's it. You'll have your API key in 30 seconds.
Get my API keyCopy. Paste. Done. No config files. No build steps. No headaches.
<script
src="https://supp.support/widget.js"
data-key="YOUR_API_KEY"
data-position="bottom-right"
data-theme="auto"
async
></script>That's it. You'll have your API key in 30 seconds.
Get my API keyEverything you need to know about Supp.
POST /api/widget from any backend or automation tool. API docs →Everything you need to know about Supp.
POST /api/widget from any backend or automation tool. API docs →Let Supp handle support so you can ship.
No credit card needed. $0.20/resolution. $5 in free credits.
Let Supp handle support so you can ship.
No credit card needed. $0.20/resolution. $5 in free credits.