Human Mode

Disables AI classification on the widget. Messages go straight to the inbox. Free — no per-ticket charges. Toggle in Settings > General or during onboarding.

Widget API Response

When human mode is on, POST /api/widget skips classification and returns immediately:

{
  "data": {
    "session_id": "abc-123",
    "session_token": "...",
    "conversation_id": "def-456",
    "served": false,
    "human_mode": true,
    "response": null
  }
}

Config & Status Endpoints

Both GET /api/widget/config and POST /api/widget/status return human_mode: true when enabled. The status endpoint also sets show_human_button: false and enable_auto_escalation: false.