Screener

What is the Screener?

Supp's Screener is a lightweight chat widget that sits in front of your Intercom inbox. It classifies incoming messages and can instantly respond to simple, routine requests (password resets, order lookups, FAQs). Complex requests are escalated to your Intercom team.

How it Works

1. 1.Customer clicks the chat icon (Supp screener, not Intercom)
2. 2.Supp classifies their message in 1-3 seconds ($0.20-$0.30)
3. 3.High confidence? Supp answers immediately
4. 4.Low confidence? Screener closes, Intercom opens with the message pre-filled

Setup (2 Minutes)

First, load the Intercom SDK and hide the default launcher:

<script>
  window.intercomSettings = {
    app_id: "YOUR_INTERCOM_APP_ID",
    hide_default_launcher: true  // Important!
  };
  (function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){...}
  // Your standard Intercom installation code here
</script>

Then add the Supp screener widget:

<script
  src="https://supp.support/screener.js"
  data-key="pk_live_your_publishable_key"
  data-intercom-app-id="YOUR_INTERCOM_APP_ID"
  data-position="bottom-right"
  data-theme="light"
  async
></script>

That's it! The screener will now appear on your page and handle simple requests before escalating to Intercom.

Reduce Support Load

The Screener reduces manual support work by instantly handling routine requests. This decreases escalations to your Intercom team and can reduce overall support costs.