CSAT Calculator
Enter your satisfied and total responses. Get your Customer Satisfaction Score with industry benchmarks.
Free Customer Satisfaction Score calculator and CSAT benchmark comparison tool. Calculate CSAT from post-interaction survey data, compare against SaaS, e-commerce, healthcare, financial services, and retail benchmarks. CSAT formula: (Satisfied Responses / Total Responses) x 100. Understand what a good CSAT score looks like for your industry and how faster support response times directly improve satisfaction ratings.
Survey Data
CSAT surveys typically ask "How satisfied were you?" on a 1-5 scale. Count responses of 4 and 5 as "satisfied."
How CSAT Works
After a support interaction, ask: "How satisfied were you with the help you received?" on a 1-5 scale. Count ratings of 4 (Satisfied) and 5 (Very Satisfied) as positive. CSAT = (Positive Responses / Total Responses) x 100. Industry average is roughly 75-80%.
Your CSAT
85%
Great
Above average. Most customers leave happy.
85
Satisfied
15
Dissatisfied
Industry Benchmarks
Faster responses = higher CSAT
Supp responds to common questions in under 200ms. Instant answers push CSAT scores up by 10-20 points.
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