Support Job Description Generator

[Company Name] is looking for a Customer Support Agent to join our team (Remote). About the Role You will be the first point of contact for our customers across Email, Chat. You will handle incoming questions, troubleshoot issues, and make sure every customer leaves the conversation feeling heard and helped. This is not a script-reading role. We want someone who can think on their feet, write clearly, and genuinely care about solving problems. What You Will Do - Respond to customer inquiries across Email, Chat within our SLA targets - Troubleshoot product issues, answer how-to questions, and resolve billing inquiries - Escalate complex issues to senior agents or engineering with clear documentation - Maintain and update internal knowledge base articles when you solve new types of issues - Hit quality targets: accuracy, tone, speed, and resolution completeness - Work alongside AI tools that handle routine queries, focusing your time on conversations that need a human What We Are Looking For - 1+ years of customer-facing experience (support, retail, hospitality, or similar) - Strong written communication skills. You write clearly, warmly, and without corporate jargon. - Comfort with technology. You can learn new software quickly and troubleshoot basic technical issues. - Empathy and patience. You understand that behind every ticket is a person having a bad moment. - Reliability. You show up on time, meet deadlines, and follow through on promises. Nice to Have - Experience with help desk tools (Zendesk, Intercom, Help Scout, Freshdesk, or similar) - Experience working with AI-powered support tools - Basic understanding of APIs or technical products - Multilingual ability