Canned Response Library Generator
Pick your industry and get a full set of ready-to-use support macros. Copy the whole library at once.
Free canned response generator and saved reply template builder for customer support teams. Generate industry-specific macro libraries for e-commerce, SaaS, healthcare, financial services, hospitality, and general business. Includes templates for refunds, shipping, billing, bugs, cancellations, account access, feature requests, and complaints. Copy-paste ready with personalization placeholders.
Order Status
Hi [Name], your order #[order] shipped on [date] via [carrier]. Tracking: [link]. Expected delivery: [date]. Let me know if you need anything else.
Refund Processed
Hi [Name], your refund of $[amount] for order #[order] has been processed. It should appear on your statement within 5-7 business days. Confirmation email is on its way.
Return Instructions
Hi [Name], I have set up your return for order #[order]. A prepaid return label has been sent to your email. Pack up the item and drop it at any [carrier] location. Refund processes within 3-5 days of us receiving it.
Shipping Delay
Hi [Name], your order is running behind schedule. Updated delivery estimate: [date]. I am sorry about the wait. If you need it sooner, I can look into expedited options. Just let me know.
Wrong Item
Hi [Name], I am sorry about the mix-up. Correct item is shipping today with expedited delivery. Return label for the wrong item is in your email. No rush on sending it back.
Discount Code Issue
Hi [Name], I checked the code [code] and it [expired on date / requires a minimum order of $X / applies only to category Y]. Here is a working code for you: [alternative code]. Let me know if it works.
Out of Stock
Hi [Name], [product] is currently out of stock. We expect it back by [date]. I can notify you when it is available, or I can suggest a similar item: [alternative]. What would you prefer?
Size Exchange
Hi [Name], I have set up an exchange for [product] in size [new size]. The new item ships as soon as we receive the original. Return label is in your email. If you want to keep both and just pay the difference, I can do that too.
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