NPS Calculator
Enter your survey responses and get your Net Promoter Score instantly, with benchmarks to see how you compare.
Free Net Promoter Score calculator and NPS benchmark tool. Calculate NPS from survey data, see industry benchmarks for SaaS, e-commerce, healthcare, financial services, and more. Understand what a good NPS score is, how to improve NPS, and how customer support quality directly impacts your Net Promoter Score. NPS formula: (Promoters - Detractors) / Total Responses x 100.
Survey Responses
Enter the number of respondents in each category from your NPS survey (0-10 scale).
How NPS Works
Ask customers: "How likely are you to recommend us to a friend?" on a 0-10 scale. Scores 9-10 are Promoters (loyal fans). 7-8 are Passives (satisfied but not enthusiastic). 0-6 are Detractors (unhappy, may warn others). NPS = % Promoters minus % Detractors. Score ranges from -100 to +100.
Your NPS
30
Good
Solid foundation with room to improve.
50%
Promoters
20%
Detractors
100 total responses
Industry Benchmarks
Better support = higher NPS
Fast, accurate support responses are the #1 driver of NPS improvement. Supp classifies and resolves common questions instantly.
Try Supp free