Free Calculator

Support Staffing Calculator

How many support agents do you actually need? Input your numbers and get a data-backed staffing recommendation.

Your support volume

Monthly tickets500

1010,000

Avg handle time (minutes)10 min

2 min30 min

Target response time1.0 hrs

5 min24 hrs

Team structure

Hours per day

Days per week

Avg agent salary (annual)$45.0k

$20k$150k

AI automation

Tickets handled by AI0%

0% (no AI)90%

Supp typically automates 40-60% of support volume. Drag to see how AI changes your staffing needs.

Recommended staffing

agent recommended

(1 minimum, +buffer for PTO/SLA)

Tickets per agent/day23.1

Human tickets/month500

Monthly team cost$4.9k

Annual team cost$58.5k

Cost per ticket$9.75

Try Supp free — $5 credit included

How this works: We calculate based on 75% agent utilization (accounting for breaks, meetings, and admin), then add a buffer for PTO/sick days (15%) and tighter SLA requirements.

Loaded cost includes a 30% benefits multiplier on base salary. AI automation at $0.30/resolution with Supp.