Complaints Feedback

Negative Feedback

General negative feedback

Example customer messages

“I'm not happy with this and wanted to let you know — general negative feedback”

“I need to raise a concern: general negative feedback”

“This has been a frustrating experience. General negative feedback”

“I expected better, honestly. General negative feedback”

“I'd like to provide some feedback: general negative feedback”

Escalate to a senior support agent immediately

Alert the team on Slack with high priority

Create a detailed ticket with full conversation context

Route to the customer success team for follow-up

Want to see “Negative Feedback” detected in real time?

Service Complaint

Complaint about the service

Product Quality Complaint

Complaint about product quality

Customer Service Complaint

Complaint about customer service

User Experience Complaint

Complaint about user experience

Pricing Complaint

Complaint about pricing

Supp classifies “negative feedback” messages and triggers actions automatically. Start with $5 in free credits.