Support Intent Library

Observational Rambling

Customer is making random observations without a clear request

Self Talk

Customer appears to be talking to themselves

Backstory Without Purpose

Long backstory with no actionable question

Meta Comment

Comment about the conversation or system itself

Fragmented Chatter

Disconnected fragments of text

Humor Sarcasm Irony

Non-serious message, joke or sarcasm

Topic Drift

Customer drifted off-topic from their original question

Dialogue Excerpt

Appears to be a pasted conversation excerpt

Password Reset

Customer wants to reset a forgotten password

Password Change

Customer wants to change their current password

Password Expiry Warning

Password is about to expire

Account Security Audit

Review account for security concerns

Profile Update

Update general profile information

Profile Picture Change

Change profile/avatar image

Email Update

Change the email address on file

Phone Update

Change the phone number on file

Two Factor Auth Setup

Enable two-factor authentication

Two Factor Auth Disable

Disable two-factor authentication

Account Deletion

Customer wants to delete their account

Account Reactivation

Re-enable a previously deactivated account

Username Change

Change login username

Display Name Change

Change display/public name

Account Recovery

Recover access to a locked-out account

Recovery Code Generation

Generate new recovery/backup codes

Session Logout

Log out of current session

Multi Device Logout

Log out of all active sessions

Account Merge

Merge two separate accounts

Linked Account Management

Manage linked/connected accounts (SSO, OAuth)

Login Issues

Trouble signing in to account

Failed Login Attempts

Multiple failed login attempts detected

Suspicious Activity Alert

Suspicious or unauthorized activity reported

Security Question Update

Update security questions/answers

Account Export

Export all account data

Account Transfer

Transfer account ownership

Session Timeout Adjustment

Change session timeout duration

Login History Review

View login history and activity log

Device Management

Manage trusted/authorized devices

Account Freeze

Temporarily freeze/suspend account

Account Unlock

Unlock a locked account

Invoice Download

Download a past invoice

Invoice Dispute

Dispute charges on an invoice

Payment Method Update

Update an existing payment method

Payment Method Add

Add a new payment method

Payment Method Remove

Remove a payment method

Billing Dispute

Dispute a billing charge

Charge Dispute

Dispute a specific charge

Refund Initiation

Request a refund

Partial Refund

Request a partial refund

Payment Failed

Payment attempt failed

Payment Retry

Retry a failed payment

Billing Address Update

Update billing address

Tax Information

Tax-related questions or updates

Payment Plan Setup

Set up a payment plan

Payment Plan Change

Modify existing payment plan

Discount Code Apply

Apply a discount or promo code

Coupon Validation

Check if a coupon code is valid

Double Charge Report

Report being charged twice

Card Declined

Credit card was declined

Billing Cycle Change

Change billing cycle date

Auto Renewal Toggle

Enable or disable auto-renewal

Late Payment Notice

Late payment notification

Receipt Generation

Generate or resend a receipt

Payment Reversal

Reverse a completed payment

Chargeback Initiation

File a chargeback

Payment Allocation

Allocate payment to specific items

Billing Statement

Request billing statement

Payment Confirmation

Confirm a payment was received

Invoice Customization

Customize invoice details

Tax Exemption Setup

Set up tax exemption status

Payment History Export

Export full payment history

Subscription Upgrade

Upgrade to a higher plan

Subscription Downgrade

Downgrade to a lower plan

Subscription Pause

Temporarily pause subscription

Subscription Cancel

Cancel subscription entirely

Subscription Reactivate

Reactivate a cancelled subscription

Plan Comparison

Compare available plans and features

Trial Activation

Start a free trial

Trial Extension

Request to extend a trial period

Billing Frequency Change

Switch between monthly/annual billing

Subscription Benefits Check

Check what benefits are included

Grace Period Status

Check grace period status after expiration

Subscription Renewal Date

When does the subscription renew?

Subscription Bundle Info

Info about bundled subscription packages

Addon Purchase

Purchase an add-on feature

Addon Removal

Remove an add-on feature

Subscription Transfer

Transfer subscription to another user

Family Plan Setup

Set up a family/shared plan

Student Discount Verification

Verify student discount eligibility

Annual Billing Switch

Switch to annual billing for savings

Subscription Gifting

Gift a subscription to someone

Proration Calculation

Calculate prorated charges for plan change

Product Availability

Check if a product is in stock

Product Backorder Status

Check backorder status

Product Specifications

Ask about product specs/details

Feature Details

Ask about specific feature functionality

Product Comparison

Compare two or more products

Pricing Information

Ask about pricing

Product Demo Scheduling

Schedule a product demo

Compatibility Check

Check if product is compatible with their setup

Product Recommendation

Get a product recommendation

Bulk Order Inquiry

Ask about bulk/wholesale ordering

White Label Inquiry

Ask about white-label options

Product Variants

Ask about product variants/options

Size Color Options

Ask about available sizes/colors

Product Warranty Info

Ask about warranty coverage

Product Guarantee Info

Ask about satisfaction guarantee

Product Updates Check

Check for product updates

Limited Edition Availability

Ask about limited edition products

Accessory Compatibility

Check accessory compatibility

Refurbished Product Info

Ask about refurbished options

Product Discontinuation

Ask if a product is discontinued

Stock Notification Setup

Set up back-in-stock notification

Product Launch Date

Ask when a product will launch

Pre Order Placement

Place a pre-order

Product Customization Options

Ask about customization options

Volume Discount Inquiry

Ask about volume discounts

Enterprise Pricing

Ask about enterprise pricing

Product Certification

Ask about product certifications

Sustainability Information

Ask about sustainability/eco-friendliness

Manufacturing Details

Ask about how the product is made

Product Lifecycle

Ask about product lifecycle/EOL

Bug Report

Report a bug or defect

Performance Issue

Report slow or degraded performance

Slow Loading

Pages or features loading slowly

Error Message Clarification

Ask what an error message means

Crash Report

Report an app/system crash

Connectivity Problem

Network or connectivity issues

Installation Help

Help with installing the product

Integration Setup

Help setting up an integration

Api Troubleshooting

API-related issues

App Not Loading

App won't load at all

App Freezing

App freezes or becomes unresponsive

Upload Failure

File upload not working

Download Failure

File download not working

Sync Failure

Data sync between devices failing

Compatibility Issue

Product not working with their environment

Version Check

Check current version or update availability

Feature Malfunction

A specific feature isn't working right

Unexpected Behavior

Product behaving differently than expected

Hardware Error

Hardware-related error

System Requirements Check

Check system requirements

Update Installation Issue

Problem installing an update

Cache Clearing

Help clearing cache/cookies

Browser Compatibility

Browser compatibility issues

Plugin Conflict

Conflict with a plugin or extension

Memory Leak Report

Report excessive memory usage

Timeout Error

Request or operation timed out

Ssl Certificate Error

SSL/TLS certificate error

Cors Error

CORS or cross-origin error

Database Connection Issue

Database connection problem

Server Error Report

Server-side error (500, etc.)

Backup Restoration

Restore from a backup

Data Migration Issue

Problem migrating data

Configuration Problem

Configuration/settings issue

Order Status Check

Check order status

Shipment Tracking

Track a shipment

Delivery Delay Report

Report a delivery delay

Delivery Address Correction

Correct delivery address

Delivery Location Change

Change delivery location

Shipping Method Change

Change shipping method

Delivery Date Reschedule

Reschedule delivery date

Lost Package Report

Report a lost package

Package Not Received

Package marked delivered but not received

Partial Delivery Report

Only part of the order was delivered

Delivery Attempt Failed

Delivery attempt failed

Signature Requirement Waive

Waive signature requirement

International Shipping Inquiry

Ask about international shipping

Carrier Selection

Choose a specific carrier

Delivery Time Estimate

Estimate delivery time

Priority Shipping Upgrade

Upgrade to priority shipping

Fragile Handling

Request fragile handling

Package Insurance

Add package insurance

Delivery Instructions Update

Update delivery instructions

Package Hold Location

Hold package at facility for pickup

Customs Clearance Status

Check customs clearance status

Shipping Restriction Inquiry

Ask about shipping restrictions

Package Consolidation

Consolidate multiple packages

Gift Wrapping

Request gift wrapping

Delivery Photo Request

Request delivery photo proof

Package Reroute

Reroute a package in transit

Delivery Confirmation

Confirm delivery was received

Shipping Label Correction

Correct shipping label info

Package Weight Dispute

Dispute package weight/dimensions

Return Initiation

Start a return process

Return Label Generation

Generate a return shipping label

Return Shipping Cost

Ask about return shipping costs

Exchange Initiation

Start an exchange

Damaged Item Report

Report a damaged item

Wrong Item Report

Report receiving the wrong item

Refund Status Check

Check refund status

Refund Timeline

Ask how long refund takes

Return Eligibility Check

Check if item is eligible for return

Return Condition Requirements

Ask about return condition requirements

Restocking Fee Waiver

Request restocking fee waiver

Store Credit Option

Ask about store credit instead of refund

Return Tracking

Track a return shipment

Defective Product Return

Return a defective product

Warranty Claim Initiation

File a warranty claim

Return Approval Status

Check return approval status

Return Pickup Scheduling

Schedule a return pickup

Size Exchange

Exchange for a different size

Color Exchange

Exchange for a different color

Refund Method Selection

Choose refund method

Return Window Extension

Request extended return window

Missing Item Report

Report a missing item from order

Quality Issue Report

Report a quality issue

Buyer Remorse Return

Return item - changed mind

Gift Return Processing

Process a gift return

New Feature Suggestion

Suggest a brand new feature

Feature Enhancement

Suggest improving an existing feature

Ui Improvement Suggestion

Suggest a UI/UX improvement

Performance Optimization

Suggest performance improvements

Integration Suggestion

Suggest a new integration, request changes to an existing integration, or report an integration error

Customization Option

Request more customization options

Workflow Automation

Request workflow automation

Accessibility Improvement

Suggest accessibility improvements

Mobile App Feature

Suggest mobile app feature

Desktop App Feature

Suggest desktop app feature

Api Enhancement

Suggest API improvements

Reporting Enhancement

Suggest reporting improvements

Export Format Addition

Request additional export formats

Notification Customization

Request notification customization

Search Improvement

Suggest search improvements

Dashboard Widget

Request a dashboard widget

Analytics Feature

Request analytics features

Collaboration Tool

Request collaboration features

Security Enhancement

Suggest security improvements

Bulk Action Capability

Request bulk action support

Keyboard Shortcut Addition

Request keyboard shortcuts

Dark Mode Request

Request dark mode

Localization Addition

Request language/locale support

Template Creation

Request template features

Filter Enhancement

Suggest filter improvements

Service Complaint

Complaint about the service

Product Quality Complaint

Complaint about product quality

Customer Service Complaint

Complaint about customer service

User Experience Complaint

Complaint about user experience

Pricing Complaint

Complaint about pricing

Negative Feedback

General negative feedback

Slow Response Complaint

Complaint about slow response times

Unprofessional Behavior Report

Report unprofessional behavior

Outdated Product Complaint

Complaint about outdated product

Poor Documentation Complaint

Complaint about documentation

Confusing Interface Complaint

Complaint about confusing interface

Feature Missing Complaint

Complaint about missing features

Delivery Complaint

Complaint about delivery

Technical Frustration

Frustrated with technical issues

Billing Error Complaint

Complaint about billing errors

Refund Delay Complaint

Complaint about refund delays

False Advertising Complaint

Complaint about false advertising

Misleading Information Report

Report misleading information

Broken Promise Complaint

Complaint about broken promises

Unmet Expectations

Product/service didn't meet expectations

Poor Value Complaint

Complaint about poor value for money

Competitor Comparison Complaint

Unfavorable comparison to competitor

Downgrade Frustration

Frustrated about a forced downgrade

Account Status Check

Check general account status

Service Availability

Ask if a service is available

Policy Clarification

Ask about policies

Terms Of Service

Ask about terms of service

Privacy Policy

Ask about privacy policy

Acceptable Use Policy

Ask about acceptable use policy

Company Information

Ask about the company

Contact Information

Ask for contact information

Business Hours

Ask about business hours

Location Information

Ask about location/office info

Support Channels

Ask about available support channels

Partnership Inquiry

Ask about partnerships

Feature Availability

Ask if a feature is available

Product Launch Timeline

Ask about upcoming product launches

Service Coverage Area

Ask about service coverage area

Sla Information

Ask about SLA details

Uptime Status

Ask about system uptime

Maintenance Schedule

Ask about scheduled maintenance

Regional Availability

Ask about regional availability

Language Support

Ask about language support options

Email Verification

Help with email verification

Phone Verification

Help with phone verification

Identity Verification

Help with identity verification

Account Confirmation

Confirm account creation

Verification Resend

Resend verification email/code

Verification Timeout

Verification code expired

Kyc Submission

Submit KYC documents

Document Upload

Upload verification documents

Age Verification

Age verification process

Government Id Verification

Government ID verification

Biometric Setup

Set up biometric authentication

Security Check Completion

Complete a security check

Address Verification

Verify address information

Income Verification

Verify income information

Employment Verification

Verify employment details

Education Verification

Verify education credentials

Professional License Verification

Verify professional license

Background Check Consent

Consent to background check

Credit Check Authorization

Authorize credit check

Points Balance Check

Check loyalty points balance

Points Redemption

Redeem loyalty points

Tier Status Check

Check loyalty tier status

Tier Upgrade Eligibility

Check tier upgrade eligibility

Referral Code Generation

Generate a referral code

Referral Tracking

Track referral status

Coupon Redemption

Redeem a coupon

Bonus Points Inquiry

Ask about bonus points

Rewards Expiry Check

Check when rewards expire

Promotion Eligibility Check

Check promotion eligibility

Points Transfer

Transfer points to another account

Reward History

View rewards history

Vip Benefits Info

Ask about VIP benefits

Cashback Claim

Claim cashback reward

Milestone Achievement

Check milestone achievements

Anniversary Bonus

Ask about anniversary bonus

Birthday Reward

Ask about birthday reward

Points Donation

Donate points to charity

Rewards Catalog Browse

Browse rewards catalog

Partner Rewards Link

Link to partner rewards program