Account Management

Password Reset

Customer wants to reset a forgotten password

Example customer messages

“I forgot my password and can't log in. Can you send me a reset link?”

“I've tried resetting my password 3 times but the email never arrives”

“Locked out of my account — need a password reset ASAP”

“The password reset link expired before I could use it”

“How do I reset my password? I don't remember what email I signed up with”

Send automated password reset link or account recovery email

Create a ticket in Linear or Jira for the account team

Alert the security team on Slack for suspicious activity

Log to audit trail for compliance

Want to see “Password Reset” detected in real time?

Password Change

Customer wants to change their current password

Password Expiry Warning

Password is about to expire

Account Security Audit

Review account for security concerns

Profile Update

Update general profile information

Profile Picture Change

Change profile/avatar image

Supp classifies “password reset” messages and triggers actions automatically. Start with $5 in free credits.