Complaints Feedback

Slow Response Complaint

Complaint about slow response times

Example customer messages

I submitted a ticket 3 days ago and nobody has responded

Your support team takes forever to reply

I've been waiting 48 hours for a response to a critical issue

How is it acceptable to take a week to answer a simple question?

The response time from your team is embarrassingly slow

Suggested automations with Supp

Escalate to a senior support agent immediately

Alert the team on Slack with high priority

Create a detailed ticket with full conversation context

Route to the customer success team for follow-up

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Related intents in Complaints Feedback

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