Subscription Management

Subscription Downgrade

Downgrade to a lower plan

Example customer messages

“I want to switch to a cheaper plan — the Pro is too expensive”

“Can I downgrade without losing my saved data?”

“I don't use most of the Pro features so I'd like to go back to Basic”

“What happens to my projects if I downgrade?”

“I need to reduce costs — can I move to a lower tier?”

Send a comparison link for available plans

Process upgrade/downgrade request automatically

Route cancellation requests to the retention team

Send trial extension confirmation

Want to see “Subscription Downgrade” detected in real time?

Subscription Upgrade

Upgrade to a higher plan

Subscription Pause

Temporarily pause subscription

Subscription Cancel

Cancel subscription entirely

Subscription Reactivate

Reactivate a cancelled subscription

Plan Comparison

Compare available plans and features

Supp classifies “subscription downgrade” messages and triggers actions automatically. Start with $5 in free credits.