Changelog

What we shipped recently. Updated with every release.

March 17, 2026

New free tools & AI search optimization

  • +AI Support Statistics page with 30+ sourced industry benchmarks
  • +AI Support Comparison: 8 tools compared side-by-side with pricing and features
  • +Support Staffing Calculator: figure out how many agents you actually need
  • +SLA Calculator: see what response times your team can realistically hit
  • +Support Maturity Assessment: 2-minute quiz to score your support operation
  • +FAQ page with common questions answered plainly
  • +Changelog page (you're looking at it)
  • +Improved search engine and AI discoverability across the site
March 16, 2026

The Big Questions blog series

  • +Launched 'The Big Questions': honest, research-backed takes on hard industry topics
  • +Are AI Chatbots Bad for Consumers?
  • +Is the Customer Support Industry Getting Worse?
  • +Will AI Actually Replace Support Teams?
  • +Why Do Support Agents Get Paid So Little?
  • +100+ new blog posts on support psychology, economics, team culture, and more
March 15, 2026

Widget fixes & push notifications

  • +Fixed widget conversation layout on mobile
  • +Fixed escalation flow
  • +Web push notification settings in dashboard
Try Supp free