Updated March 2026
7 Best Gorgias Alternatives (2026): Beyond Ticket-Based Pricing
Gorgias built a great product for Shopify stores. Then they built a pricing model that punishes you for growing. If ticket caps and overage fees are eating your margins, here are your options.
Why People Leave Gorgias
1. Ticket pricing punishes growth
The Pro plan costs $360/month for 2,000 tickets. Go over that and you're paying $0.36 per extra ticket. During a holiday sale or product launch, a store doing 5,000 tickets pays $1,440 in overages alone. The pricing model is the opposite of what growing e-commerce brands need: it gets more expensive exactly when your business is doing well.
2. AI conversations get double-billed
Gorgias charges for AI-handled conversations as both a ticket and an AI automation fee. You're paying twice for the same interaction. Teams that turned on AI automate expecting cost savings found their bills went up instead of down. That's a hard sell to anyone managing a budget.
3. 90-day data retention and weak mobile
Gorgias only retains ticket data for 90 days on lower tiers. If you need to reference a customer interaction from 4 months ago, it's gone. The mobile app has also been a consistent pain point, with community threads about crashes, slow loading, and missing features compared to the desktop experience.
Alternatives at a Glance
| Tool | Starting Price | Best For |
|---|---|---|
| Zendesk | $55/agent | Multi-brand e-commerce at scale |
| Freshdesk | Free / $15/agent | Budget omnichannel support |
| Kustomer | $89/user | Customer-centric DTC brands |
| Re:amaze | $29/seat | Affordable Shopify integration |
| Help Scout | $22/user | Simple support for small stores |
| Tidio | Free / $29/mo | Chat + chatbot for small e-commerce |
| Supp | $0.20/message, no seats | Per-use pricing, no ticket caps |
Each Alternative, Briefly
Zendesk
If you've outgrown Gorgias and run multiple storefronts, Zendesk handles multi-brand setups well. $55/agent for Suite Team with unlimited tickets. No ticket caps, no overage fees. The Shopify integration exists but isn't as deep as Gorgias's native connection. You trade e-commerce-specific features for scale and stability.
Freshdesk
Free tier for up to 2 agents. $15/agent for Growth with email, chat, and social. No ticket-based pricing, which alone is a relief coming from Gorgias. The e-commerce integrations aren't as tight (no in-ticket order actions), but for general support at a fraction of the cost, it works.
Kustomer
Built for DTC brands that want a full customer timeline in one view. $89/user is expensive, but it includes unlimited conversations and a customer-centric data model (not ticket-centric). If you care more about the customer relationship than individual tickets, Kustomer gets that right. Acquired by Meta, then spun back out, so the future is worth watching.
Re:amaze
$29/seat with a solid Shopify integration. Shows order data in the sidebar, supports FAQ embedded on your store, and includes live chat. Per-seat pricing instead of per-ticket. Smaller company (owned by GoDaddy), fewer integrations, but for Shopify stores under 5,000 conversations/month it's a clean, affordable choice.
Help Scout
$22/user. Simple and clean. Not built for e-commerce specifically, but the Shopify integration shows customer data in the sidebar. Best for small stores that handle most support over email and don't need deep order management inside the help desk.
Tidio
Free tier with 50 conversations/month. $29/month for the paid plan. Built for small Shopify and WooCommerce stores that mainly need chat and simple chatbot automation. If your store does under 500 conversations/month and you don't need full omnichannel support, Tidio covers the basics without Gorgias's price tag.
Where Supp Fits
Supp isn't an e-commerce help desk. It doesn't pull in Shopify orders or process refunds from the inbox. What it does: classify every incoming message ($0.20 each) into 315 intents and route it to the right team or tool. No ticket caps. No overages. No seat fees.
If you're leaving Gorgias because ticket pricing is killing your margins during peak seasons, Supp's per-message model scales linearly: 2,000 messages costs $400, 5,000 costs $1,000. No cliffs, no surprise invoices. But if you need Shopify-specific actions (refunds, order lookup, cancellations) in your support tool, pick one of the other options above.
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