Stop Losing $150K a Year to Missed Patient Calls

The Problem

Your front desk is checking patients in, processing insurance, answering the phone, and managing the schedule all at the same time. Something has to give, and it's usually the phone.

• 1.38% of calls go unanswered. Your team isn't lazy. They're busy with patients in the office. But the phone doesn't care, and neither does the person calling.
• 2.$100-150K in annual lost revenue. A new patient is worth $800-1,200 in year-one treatment. Lose two a week to missed calls and you're looking at six figures annually.
• 3.65% of missed callers are potential new patients. Existing patients will try again. New patients won't. They're comparison shopping and whoever picks up first wins.
• 4.HIPAA adds friction to every tool decision. You can't just throw any chatbot on your website. Patient data has to be handled correctly, and most generic tools aren't built for it.

How Supp Works for Dental Practices

Supp classifies incoming patient messages and routes them to the right place. Booking requests go to your scheduler. Insurance questions get flagged for billing. Emergencies trigger immediate alerts.

• 1.Handles the top patient intents. Appointment booking, insurance verification questions, treatment cost inquiries, billing issues, recall and follow-up scheduling. Each gets classified and routed automatically.
• 2.Captures leads after hours. Someone Googles "dentist near me" at 10 PM and lands on your site. Instead of hitting a closed-office message, they can message Supp. You follow up first thing in the morning with the inquiry already classified.
• 3.Keeps data handling clean. Supp doesn't store patient health records. It classifies the intent of a message (e.g., "wants to book a cleaning") and routes it. Your HIPAA-compliant PMS handles the actual patient data.
• 4.Works with Dentrix, Weave, or NexHealth. Supp is the triage layer. It sorts what comes in and sends it to whatever system your office already runs on.

What It Costs

$0.20 per classified message. No monthly minimum. No setup fee.

Automated actions (ticket creation, Slack alerts) cost $0.30 each. Compare that to the $800-1,200 lifetime value of a single new patient you'd otherwise lose.

vs What You're Doing Now