Your Front Desk Is Drowning in 600 Calls a Week

The Problem

Vet clinics run on thin margins and thick call volumes. The phone rings constantly, and it's almost never an emergency. It's appointment requests, prescription refill checks, billing questions, vaccine record pulls. Repetitive stuff that eats hours.

• 1.24-28% of calls go unanswered. That's roughly 150 missed calls per week per admin. Each one is a pet owner who might call the clinic down the road instead.
• 2.Staff spend 4-6 hours per day on scheduling alone. Booking, rescheduling, confirming. That's half the workday gone before anyone touches patient care.
• 3.76% of veterinary staff report burnout. Phone fatigue is a big contributor. Answering the same five questions 200 times a week wears people down fast.
• 4.After-hours is a black hole. Clinics close at 6 PM. Pet emergencies don't. Most clinics route after-hours calls to expensive answering services or just let them go to voicemail.

How Supp Works for Vet Clinics

Supp sits on your website (or anywhere you talk to clients) and classifies every incoming message automatically. It figures out what pet owners want and routes them to the right place. No per-seat fees. No long contracts.

• 1.Classifies the top 5 intents automatically. Appointment scheduling, prescription refills, emergency hours, billing questions, vaccination records. Supp identifies each one and routes it without staff intervention.
• 2.Works 24/7. Pet owners can message at midnight about a limping dog. Supp classifies it as urgent and fires a notification to your on-call vet. Non-urgent messages wait in the queue for morning.
• 3.No HIPAA headaches. Veterinary medicine isn't covered under HIPAA (animals aren't protected entities under federal law). That means the compliance bar is low and setup is fast.
• 4.Connects to what you already use. Supp integrates with Slack, email, and your existing tools. It doesn't replace PetDesk or Weave. It handles the front door so your staff can focus on the exam room.

What It Costs

$0.20 per classified message. No monthly minimum. No setup fee.

Automated actions (creating tickets, sending Slack alerts) cost $0.30 each. Most clinics average $0.22-0.25 per interaction all-in.

vs What You're Doing Now