Account Management

Account Recovery

Recover access to a locked-out account

Example customer messages

“I lost access to my email and phone — how do I get back into my account?”

“My account was hacked and the email was changed. I need to recover it”

“I can't access my authenticator app anymore and I'm locked out”

“Is there a way to verify my identity and recover my old account?”

“I have a new phone and lost my recovery codes”

Send automated password reset link or account recovery email

Create a ticket in Linear or Jira for the account team

Alert the security team on Slack for suspicious activity

Log to audit trail for compliance

Want to see “Account Recovery” detected in real time?

Password Reset

Customer wants to reset a forgotten password

Password Change

Customer wants to change their current password

Password Expiry Warning

Password is about to expire

Account Security Audit

Review account for security concerns

Profile Update

Update general profile information

Supp classifies “account recovery” messages and triggers actions automatically. Start with $5 in free credits.