Subscription Management

Addon Purchase

Purchase an add-on feature

Example customer messages

“I'd like to make a change to my subscription — purchase an add-on feature”

“Quick question about my plan: purchase an add-on feature”

“How do I do this? Purchase an add-on feature”

“I need to adjust my subscription. Purchase an add-on feature”

“Can I get help with this? Purchase an add-on feature”

Send a comparison link for available plans

Process upgrade/downgrade request automatically

Route cancellation requests to the retention team

Send trial extension confirmation

Want to see “Addon Purchase” detected in real time?

Subscription Upgrade

Upgrade to a higher plan

Subscription Downgrade

Downgrade to a lower plan

Subscription Pause

Temporarily pause subscription

Subscription Cancel

Cancel subscription entirely

Subscription Reactivate

Reactivate a cancelled subscription

Supp classifies “addon purchase” messages and triggers actions automatically. Start with $5 in free credits.