Billing Payment

Card Declined

Credit card was declined

Example customer messages

“My card keeps getting declined at checkout”

“I'm trying to pay but it says my card was declined”

“The payment won't go through — my bank says there's no issue on their end”

“I just got this card and it's being declined on your site”

“Card declined error but I have plenty of credit available”

Route to the billing team on Slack

Process refund automatically via Stripe

Generate and send invoice or receipt

Create a billing dispute ticket

Want to see “Card Declined” detected in real time?

Invoice Download

Download a past invoice

Invoice Dispute

Dispute charges on an invoice

Payment Method Update

Update an existing payment method

Payment Method Add

Add a new payment method

Payment Method Remove

Remove a payment method

Supp classifies “card declined” messages and triggers actions automatically. Start with $5 in free credits.