Billing Payment

Chargeback Initiation

File a chargeback

Example customer messages

“I have a billing question — file a chargeback”

“Can someone from your billing team help? File a chargeback”

“I noticed something on my statement: file a chargeback”

“Need help with a payment issue. File a chargeback”

“This is about my billing: file a chargeback”

Suggested automations with Supp

Route to the billing team on Slack

Process refund automatically via Stripe

Generate and send invoice or receipt

Create a billing dispute ticket

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Related intents in Billing Payment

Invoice Download

Download a past invoice

Invoice Dispute

Dispute charges on an invoice

Payment Method Update

Update an existing payment method

Payment Method Add

Add a new payment method

Payment Method Remove

Remove a payment method

Automate chargeback initiation handling

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