Returns Refunds
Damaged Item Report
Report a damaged item
Example customer messages
“My order arrived with the screen cracked”
“The packaging was torn and the item inside is damaged”
“I opened the box and the product was already broken”
“The item arrived in terrible condition — clearly mishandled during shipping”
“Half the items in my order are damaged”
Suggested automations with Supp
Initiate return process and generate shipping label
Process refund via Stripe based on return policy
Route warranty claims to the product team
Send return eligibility status automatically
Want to see “Damaged Item Report” detected in real time?
Try the AI ClassifierRelated intents in Returns Refunds
Automate damaged item report handling
Supp classifies “damaged item report” messages and triggers actions automatically. Start with $5 in free credits.
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