Returns Refunds

Exchange Initiation

Start an exchange

Example customer messages

“I need help with a return — start an exchange”

“I'd like to start the return process. Start an exchange”

“Is it possible to do this? Start an exchange”

“I have an issue with my order: start an exchange”

“Can you walk me through this? Start an exchange”

Initiate return process and generate shipping label

Process refund via Stripe based on return policy

Route warranty claims to the product team

Send return eligibility status automatically

Want to see “Exchange Initiation” detected in real time?

Return Initiation

Start a return process

Return Label Generation

Generate a return shipping label

Return Shipping Cost

Ask about return shipping costs

Damaged Item Report

Report a damaged item

Wrong Item Report

Report receiving the wrong item

Supp classifies “exchange initiation” messages and triggers actions automatically. Start with $5 in free credits.