Billing Payment

Double Charge Report

Report being charged twice

Example customer messages

“I was charged twice for the same order!”

“Looking at my bank statement I see two charges from you for $49.99”

“You billed me twice this month — please fix this”

“I only made one purchase but I see duplicate charges”

“My card was charged $29 twice on the same day — the second one wasn't me”

Route to the billing team on Slack

Process refund automatically via Stripe

Generate and send invoice or receipt

Create a billing dispute ticket

Want to see “Double Charge Report” detected in real time?

Invoice Download

Download a past invoice

Invoice Dispute

Dispute charges on an invoice

Payment Method Update

Update an existing payment method

Payment Method Add

Add a new payment method

Payment Method Remove

Remove a payment method

Supp classifies “double charge report” messages and triggers actions automatically. Start with $5 in free credits.