Account Management

Email Update

Change the email address on file

Example customer messages

“I need to change my email address — I'm switching to a work email”

“How do I update the email on my account?”

“I have a typo in my email address and need to fix it”

“Can I change my login email without losing my data?”

“I want to use a different email but it says it's already taken”

Send automated password reset link or account recovery email

Create a ticket in Linear or Jira for the account team

Alert the security team on Slack for suspicious activity

Log to audit trail for compliance

Want to see “Email Update” detected in real time?

Password Reset

Customer wants to reset a forgotten password

Password Change

Customer wants to change their current password

Password Expiry Warning

Password is about to expire

Account Security Audit

Review account for security concerns

Profile Update

Update general profile information

Supp classifies “email update” messages and triggers actions automatically. Start with $5 in free credits.