Billing Payment

Refund Initiation

Request a refund

Example customer messages

“I'd like a refund — the product doesn't work as advertised”

“Can I get my money back? I bought this by mistake”

“I want a full refund. I've been a customer for 2 years and this is unacceptable”

“The service has been down for 3 days — I need a refund for this month”

“How long does the refund process take?”

Route to the billing team on Slack

Process refund automatically via Stripe

Generate and send invoice or receipt

Create a billing dispute ticket

Want to see “Refund Initiation” detected in real time?

Invoice Download

Download a past invoice

Invoice Dispute

Dispute charges on an invoice

Payment Method Update

Update an existing payment method

Payment Method Add

Add a new payment method

Payment Method Remove

Remove a payment method

Supp classifies “refund initiation” messages and triggers actions automatically. Start with $5 in free credits.