Account Management
Suspicious Activity Alert
Suspicious or unauthorized activity reported
Example customer messages
“I got a login notification from a location I don't recognize”
“Someone might be accessing my account — I see activity I didn't do”
“I received an email saying my password was changed but I didn't do it”
“There are purchases on my account that I never made”
“My account settings were changed without my knowledge”
Suggested automations with Supp
Send automated password reset link or account recovery email
Create a ticket in Linear or Jira for the account team
Alert the security team on Slack for suspicious activity
Log to audit trail for compliance
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