Subscription Management

Trial Extension

Request to extend a trial period

Example customer messages

“I'd like to make a change to my subscription — request to extend a trial period”

“Quick question about my plan: request to extend a trial period”

“How do I do this? Request to extend a trial period”

“I need to adjust my subscription. Request to extend a trial period”

“Can I get help with this? Request to extend a trial period”

Send a comparison link for available plans

Process upgrade/downgrade request automatically

Route cancellation requests to the retention team

Send trial extension confirmation

Want to see “Trial Extension” detected in real time?

Subscription Upgrade

Upgrade to a higher plan

Subscription Downgrade

Downgrade to a lower plan

Subscription Pause

Temporarily pause subscription

Subscription Cancel

Cancel subscription entirely

Subscription Reactivate

Reactivate a cancelled subscription

Supp classifies “trial extension” messages and triggers actions automatically. Start with $5 in free credits.