No Intent

Backstory Without Purpose

Long backstory with no actionable question

Example customer messages

“Just thinking out loud here...”

“Anyway, that reminds me of something else entirely”

“Hmm, not sure why I started typing this”

“lol never mind, forget I said anything”

“So yeah, that's basically it I guess”

Flag for human review — no actionable intent detected

Log to conversation analytics for training data

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Observational Rambling

Customer is making random observations without a clear request

Self Talk

Customer appears to be talking to themselves

Meta Comment

Comment about the conversation or system itself

Fragmented Chatter

Disconnected fragments of text

Humor Sarcasm Irony

Non-serious message, joke or sarcasm

Supp classifies “backstory without purpose” messages and triggers actions automatically. Start with $5 in free credits.