No Intent

Observational Rambling

Customer is making random observations without a clear request

Example customer messages

“Just thinking out loud here...”

“Anyway, that reminds me of something else entirely”

“Hmm, not sure why I started typing this”

“lol never mind, forget I said anything”

“So yeah, that's basically it I guess”

Flag for human review — no actionable intent detected

Log to conversation analytics for training data

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Self Talk

Customer appears to be talking to themselves

Backstory Without Purpose

Long backstory with no actionable question

Meta Comment

Comment about the conversation or system itself

Fragmented Chatter

Disconnected fragments of text

Humor Sarcasm Irony

Non-serious message, joke or sarcasm

Supp classifies “observational rambling” messages and triggers actions automatically. Start with $5 in free credits.