Meta Comment
Comment about the conversation or system itself
Example customer messages
“Just thinking out loud here...”
“Anyway, that reminds me of something else entirely”
“Hmm, not sure why I started typing this”
“lol never mind, forget I said anything”
“So yeah, that's basically it I guess”
Suggested automations with Supp
Flag for human review — no actionable intent detected
Log to conversation analytics for training data
Want to see “Meta Comment” detected in real time?
Try the AI ClassifierRelated intents in No Intent
Observational Rambling
Customer is making random observations without a clear request
Self Talk
Customer appears to be talking to themselves
Backstory Without Purpose
Long backstory with no actionable question
Fragmented Chatter
Disconnected fragments of text
Humor Sarcasm Irony
Non-serious message, joke or sarcasm
Automate meta comment handling
Supp classifies “meta comment” messages and triggers actions automatically. Start with $5 in free credits.
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