Technical Support

Bug Report

Report a bug or defect

Example customer messages

“I found a bug — when I click save, the page goes blank”

“There's a glitch where my data disappears after refreshing”

“The export feature is broken. It downloads an empty file every time”

“Something's wrong with the search — it returns results from other accounts”

“Bug: the notification counter shows 99+ but I have no new notifications”

Create a bug report in Linear or Jira with full context

Escalate to the engineering on-call via Slack

Send known workaround or troubleshooting steps

Route by priority level to the right team

Want to see “Bug Report” detected in real time?

Performance Issue

Report slow or degraded performance

Slow Loading

Pages or features loading slowly

Error Message Clarification

Ask what an error message means

Crash Report

Report an app/system crash

Connectivity Problem

Network or connectivity issues

Supp classifies “bug report” messages and triggers actions automatically. Start with $5 in free credits.