Technical Support

Performance Issue

Report slow or degraded performance

Example customer messages

“The app has been incredibly slow all morning”

“Pages are taking 10+ seconds to load — is something going on?”

“The dashboard used to load instantly, now it takes forever”

“Performance has been terrible since the last update”

“Everything is laggy and unresponsive on the web app”

Create a bug report in Linear or Jira with full context

Escalate to the engineering on-call via Slack

Send known workaround or troubleshooting steps

Route by priority level to the right team

Want to see “Performance Issue” detected in real time?

Bug Report

Report a bug or defect

Slow Loading

Pages or features loading slowly

Error Message Clarification

Ask what an error message means

Crash Report

Report an app/system crash

Connectivity Problem

Network or connectivity issues

Supp classifies “performance issue” messages and triggers actions automatically. Start with $5 in free credits.