Technical Support

Crash Report

Report an app/system crash

Example customer messages

“The app crashes every time I try to open the reports section”

“I keep getting a white screen and then the app restarts”

“The mobile app crashed and now it won't open at all”

“It crashes consistently when I try to upload files larger than 5MB”

“The app freezes and then force closes — I've lost work twice today”

Create a bug report in Linear or Jira with full context

Escalate to the engineering on-call via Slack

Send known workaround or troubleshooting steps

Route by priority level to the right team

Want to see “Crash Report” detected in real time?

Bug Report

Report a bug or defect

Performance Issue

Report slow or degraded performance

Slow Loading

Pages or features loading slowly

Error Message Clarification

Ask what an error message means

Connectivity Problem

Network or connectivity issues

Supp classifies “crash report” messages and triggers actions automatically. Start with $5 in free credits.