Returns Refunds
Defective Product Return
Return a defective product
Example customer messages
“I need help with a return — return a defective product”
“I'd like to start the return process. Return a defective product”
“Is it possible to do this? Return a defective product”
“I have an issue with my order: return a defective product”
“Can you walk me through this? Return a defective product”
Suggested automations with Supp
Initiate return process and generate shipping label
Process refund via Stripe based on return policy
Route warranty claims to the product team
Send return eligibility status automatically
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