Updated March 2026
Supp vs Gorgias
Honest comparison with real pricing, feature differences, and clear recommendations for when each tool is the right choice.
Quick Comparison
| Supp | Gorgias | |
|---|---|---|
| Per-resolution cost | $0.20-0.30 | $0.90-1.00 (+ ticket fee) |
| Base monthly fee | $0 | $10-$900/mo (ticket-based) |
| Free option | $5 credit | 7-day trial |
| AI approach | Purpose-built classifier (no hallucination) | AI Agent using LLMs for e-commerce queries (order status, returns, refunds). Can access Shopify data directly. |
Features
| Feature | Supp | Gorgias |
|---|---|---|
| AI classification | 315 intents, 92% accuracy | ✓ |
| Auto-resolution | ✓ | ✓ |
| Knowledge base required | ✗ | ✓ |
| Chat widget | ✓ | ✓ |
| Email support | Via integrations | ✓ |
| Phone support | ✗ | Add-on |
| Built-in help center | ✗ | ✓ |
| Multi-language AI | English only | Limited |
| Analytics | ✓ | ✓ |
| Team management | ✓ | ✓ |
| API access | ✓ | ✓ |
Who Each Tool Is For
Choose Supp if:
You want AI-first support without per-seat pricing. You value fast, accurate classification over full help desk features. Your team is small (1-10 people) and you want a standalone solution, or you have an existing tool and want smarter AI triage in front of it.
Choose Gorgias if:
E-commerce businesses on Shopify or BigCommerce. The Shopify integration is genuinely deep: order lookup, refund processing, discount codes, all from within support.
Where Supp Wins
- +3x cheaper per resolution ($0.30 vs $0.90-1.00)
- +No double billing (Gorgias charges ticket fee + AI fee)
- +Works for any business type (not e-commerce only)
- +Developer integrations (GitHub, Linear, Jira)
- +No ticket-volume caps on plans
Where Gorgias Wins
- +Deep Shopify integration (order lookup, refunds from inbox)
- +E-commerce specific AI (WISMO, returns, exchanges)
- +Native social media channels
- +Pre-built e-commerce macros and automations
Pricing Example: 500 Tickets/Month
Supp
$100-150/mo
500 x $0.20-0.30 = $100-150. No other fees.
Gorgias
$10-$900/mo (ticket-based)
+ $0.90-1.00 (+ ticket fee)/resolution on AI-resolved tickets
Other comparisons
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