Is Supp better than Kayako?

It depends on your needs. Teams wanting simple, flat-rate pricing with AI that can take actions. Mid-size businesses tired of per-seat pricing complexity. Teams wanting a free tier or very low entry point. Large enterprises with complex workflow requirements.

How much cheaper is Supp than Kayako?

Supp charges $0.20-0.30 per resolution with no monthly fee. Kayako charges $1.00 per resolution plus $79/mo flat (no per-seat). For a team handling 500 tickets/month, Supp typically costs 50-80% less.

Can Supp replace Kayako?

For small teams (1-10 people), Supp can work as a standalone support platform with its chat widget, dashboard, and AI classification. For larger teams that need enterprise features like SLA management, workforce management, or multi-brand support, Supp works alongside Kayako as the AI classification layer.

Updated March 2026

Supp vs Kayako

Honest comparison with real pricing, feature differences, and clear recommendations for when each tool is the right choice.

Quick Comparison

	Supp	Kayako
Per-resolution cost	$0.20-0.30	$1.00
Base monthly fee	$0	$79/mo flat (no per-seat)
Free option	$5 credit	Demo available
AI approach	Purpose-built classifier (no hallucination)	Kay AI can take real actions (process refunds, create accounts, send return labels). Resolution-based pricing.

Features

Feature	Supp	Kayako
AI classification	315 intents, 92% accuracy	✓
Auto-resolution	✓	✓
Knowledge base required	✗	✓
Chat widget	✓	✓
Email support	Via integrations	✓
Phone support	✗	✓
Built-in help center	✗	✓
Multi-language AI	English only	✓
Analytics	✓	✓
Team management	✓	✓
API access	✓	✓

Who Each Tool Is For

Choose Supp if:

You want AI-first support without per-seat pricing. You value fast, accurate classification over full help desk features. Your team is small (1-10 people) and you want a standalone solution, or you have an existing tool and want smarter AI triage in front of it.

Choose Kayako if:

Teams wanting simple, flat-rate pricing with AI that can take actions. Mid-size businesses tired of per-seat pricing complexity.

Where Supp Wins

+3.3x cheaper per resolution ($0.30 vs $1.00)
+No $79/month base fee
+No knowledge base required
+Purpose-built classifier (315 intents)
+Developer integrations (GitHub, Linear)

Where Kayako Wins

+No per-seat fees (flat $79/month)
+Kay AI can take real actions (refunds, account creation)
+Phone support included
+Simple single-plan pricing

Pricing Example: 500 Tickets/Month

Supp

$100-150/mo

500 x $0.20-0.30 = $100-150. No other fees.

Kayako

$79/mo flat (no per-seat)

+ $1.00/resolution on AI-resolved tickets

Try Supp free

$5 in free credits. No credit card. 15-minute setup.

Start free

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