Customer Support by Industry
Every industry has different support intents. A dental office gets insurance questions. A plumber gets emergency calls at 2 AM. We train a custom classifier on your specific message types.
How it works
Tell us your industry and what your customers ask about. We train a model on those intents. You get a classifier that knows your business.
$200
one-time setup
then $0.20/message
Dental Practices
$100-150K/year lost to missed patient calls. Insurance questions, appointment booking, and treatment cost inquiries pile up on a front desk already underwater.
Intents we train on: Appointment booking, insurance verification, treatment costs, billing, recall follow-ups, emergency triage
38% of calls unanswered
Law Firms
42% of client messages take 3+ days for a response. 35% of prospect calls go unanswered. Every missed intake call is a case that went to the next firm.
Intents we train on: New client intake, case status, billing questions, document requests, appointment scheduling, emergency consultations
#1 bar complaint: communication
Plumbing Companies
28% of incoming calls missed. Burst pipes don't wait for business hours. Every unanswered call is $300-2,000 in lost revenue.
Intents we train on: Emergency calls, quote requests, scheduling, warranty claims, technician ETA, billing disputes
85% of voicemails call a competitor
Veterinary Clinics
Front desk staff spend 4-6 hours/day on scheduling alone. 24-28% of calls go unanswered. 76% of staff report burnout from admin overload.
Intents we train on: Appointment booking, prescription refills, vaccination records, emergency triage, billing, boarding inquiries
600 calls/week per admin
Pest Control Companies
Termite season overwhelms phone lines. Every missed call from a panicked homeowner is a job that goes to the competitor who picked up.
Intents we train on: Emergency service, scheduling, warranty re-treatments, billing, technician ETA, seasonal treatments
2-3x call spikes in peak season
Don't see your industry?
We build custom models for any vertical. Gyms, restaurants, HVAC, electricians, property management, auto repair -- if your customers send messages, we can classify them.
Email customs@supp.support