Technical Support

Api Troubleshooting

API-related issues

Example customer messages

“I'm getting a 403 error on every API call even though my key is correct”

“The API returns empty responses for endpoints that should have data”

“Rate limiting is kicking in way before I hit the documented limits”

“My webhook endpoint isn't receiving any events from your API”

“The API documentation says the field is 'user_id' but it's actually 'userId'”

Create a bug report in Linear or Jira with full context

Escalate to the engineering on-call via Slack

Send known workaround or troubleshooting steps

Route by priority level to the right team

Want to see “Api Troubleshooting” detected in real time?

Bug Report

Report a bug or defect

Performance Issue

Report slow or degraded performance

Slow Loading

Pages or features loading slowly

Error Message Clarification

Ask what an error message means

Crash Report

Report an app/system crash

Supp classifies “api troubleshooting” messages and triggers actions automatically. Start with $5 in free credits.