Technical Support

Compatibility Issue

Product not working with their environment

Example customer messages

“I'm running into an issue — product not working with their environment”

“Something isn't working right. Product not working with their environment”

“I need technical help: product not working with their environment”

“This has been happening since yesterday: product not working with their environment”

“Can your team look into this? Product not working with their environment”

Create a bug report in Linear or Jira with full context

Escalate to the engineering on-call via Slack

Send known workaround or troubleshooting steps

Route by priority level to the right team

Want to see “Compatibility Issue” detected in real time?

Bug Report

Report a bug or defect

Performance Issue

Report slow or degraded performance

Slow Loading

Pages or features loading slowly

Error Message Clarification

Ask what an error message means

Crash Report

Report an app/system crash

Supp classifies “compatibility issue” messages and triggers actions automatically. Start with $5 in free credits.