Technical Support

Feature Malfunction

A specific feature isn't working right

Example customer messages

“I'm running into an issue — a specific feature isn't working right”

“Something isn't working right. A specific feature isn't working right”

“I need technical help: a specific feature isn't working right”

“This has been happening since yesterday: a specific feature isn't working right”

“Can your team look into this? A specific feature isn't working right”

Create a bug report in Linear or Jira with full context

Escalate to the engineering on-call via Slack

Send known workaround or troubleshooting steps

Route by priority level to the right team

Want to see “Feature Malfunction” detected in real time?

Bug Report

Report a bug or defect

Performance Issue

Report slow or degraded performance

Slow Loading

Pages or features loading slowly

Error Message Clarification

Ask what an error message means

Crash Report

Report an app/system crash

Supp classifies “feature malfunction” messages and triggers actions automatically. Start with $5 in free credits.