Technical Support

Installation Help

Help with installing the product

Example customer messages

“I'm running into an issue — help with installing the product”

“Something isn't working right. Help with installing the product”

“I need technical help: help with installing the product”

“This has been happening since yesterday: help with installing the product”

“Can your team look into this? Help with installing the product”

Create a bug report in Linear or Jira with full context

Escalate to the engineering on-call via Slack

Send known workaround or troubleshooting steps

Route by priority level to the right team

Want to see “Installation Help” detected in real time?

Bug Report

Report a bug or defect

Performance Issue

Report slow or degraded performance

Slow Loading

Pages or features loading slowly

Error Message Clarification

Ask what an error message means

Crash Report

Report an app/system crash

Supp classifies “installation help” messages and triggers actions automatically. Start with $5 in free credits.